Cancellation and Refund Policy

At Vihaantra, we strive to provide the best shopping experience for our customers. Please read our Cancellation and Refund Policy carefully to understand your rights and our obligations.

1. Order Cancellation

• You can request to cancel an order within 24 hours of placing it.

• To cancel your order, please contact us immediately at: Your Contact Email or Your Phone Number.

• If the order has already been processed or shipped, cancellation may not be possible. In that case, please refer to our Refund Policy for returning the item.

2. Refund Eligibility

• Refunds are available for items returned within 30 days from the date of purchase, provided the items are unused, in original packaging, and in the same condition as received.

• Some products are non-refundable, including but not limited to: personalized items, digital products, perishables. Please check the product description for eligibility.

3. Refund Process

• To request a refund, contact our Customer Support at Your Contact Email with your order details and reason for the refund.

• We may require photographic evidence for damaged or defective products.

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7-10 business days.

4. Partial Refunds

Partial refunds may be granted in cases where:

• The item is not in its original condition, damaged, or missing parts not due to our error.

• Only certain products or services are eligible for partial refunds.

5. Late or Missing Refunds

• If you have not received your refund after the given period, please first check with your bank or payment provider.

• If you still have not received a refund, contact us at Your Contact Email.

6. Exchanges

• We currently do/do not offer product exchanges.

• For exchange inquiries, please contact Customer Support.

7. Shipping Costs for Returns

• Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (damaged or incorrect item).

• Original shipping costs are non-refundable.

8. Contact Us

If you have any questions or concerns regarding cancellations or refunds, please reach out to us:

Vihaantra

Email: vihaanpulse@gmail.com

Phone: +91 7047869859